will show you how to create a log file and send them to the Google
Chrome team for investigation.
Please note: It may contain your Windows username, as these are part
of many Windows file paths. No other personally identifiable
information will be included, just data around your system and Google
Chrome's ability to install.
For Chrome Installer Log:
------------------------------------
These instructions involve editing your registry. If you're
uncomfortable
or unfamiliar with editing your registry, you may want to consult
someone before
following these instructions.
1. Create a new registry entry under
HKEY_CURRENT_USER\Software\Google\Update of type REG_SZ with the name
"ChromeInstallerCleanup" and value "0".
2. Run ChromeSetup again.
3. Check under C:\Document and Settings\
Windows XP) or C:\Users\
folder with the name CR_*
4. Go into that folder. There should be two files - setup.exe and a
chrome.7z file. Compress chrome.7z file using 7zip compression utility
and name it as chrome.packed.7z. For more information about 7zip, see
http://www.7-zip.org/
5. Open the command prompt (Start > Run > "cmd"), then navigate to the
folder listed above. Once in that folder in the command prompt,
execute this command:
setup.exe --verbose-logging --install-archive=
6. Look under C:\Document and Settings\
XP) or C:\Users\
called chrome_installer.log.
7. Open this file, select and copy the text, and paste it into your
Help Group post.
Including this data will help the Google Chrome team understand
exactly where the installer is running into trouble. We can then
speedily work with you on a fix.
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